In my experience, one of the most important and challenging tasks for any project is to set and manage the expectations of the customer from project initiation to delivery. Throughout the project life cycle, expectations should be monitored and managed to ensure a successful engagement. 

I know that sometimes it’s hard not knowing exactly what to do and it can take some trial and error to figure out what works best.  I’ve realized that the first thing to figure out is when these disconnects can occur.  Once that is ironed out, one can work through ideas on how to prevent them in the...