While organizations (and their customers) are openly embracing digital transformation for unprecedented progress in experiences and efficiencies, cybercrime continues to play an increasingly menacing role. In 2017 alone, cybercrime cost organizations across sectors $11.7 million annually (on average), a 22.7% jump from 2016.
Among industries, financial services companies were hit hardest with damages rising to $18.28 million. This doesn’t exactly come as a...
With the steady rise of the "age of the customer," customer experience (CX) has become the new marketing battlefront. In fact, according to a Walker study, CX will overtake price and product as the key brand differentiator by 2020.
Due to the increasing popularity of hyper-personalized, on-demand services like Lyft and Airbnb, consumers have become accustomed to and now expect seamless, high quality interactions and...
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